Frequently Asked Questions
There are a few questions that we get repeatedly, so we decided to answer them here.
Here are some answers to our most frequently asked questions. If you have a question that is not answered here, please feel free to contact us via the contact form.
HOW MUCH WILL I PAY FOR DELIVERY?
We do not charge a delivery fee. Worldwide shipping is free of charge.
CAN I CANCEL MY ORDER?
Up to the moment of shipping the order (tracking number provided) it is possible to cancel it without giving a reason. After receiving a shipment by a courier we cannot cancel your order. However, we accept returns. In order to cancel your order please contact us.
HOW CAN I TRACK MY ORDER?
When you purchase order you will receive an order number. On the basis of this number it will be easy for you to determine what is happening with your order. Status of order is also can be checked on tracking page.
HOW WILL I KNOW THAT MY ORDER HAS BEEN SHIPPED?
After making a purchase you will receive a confirmation email. At the time of receiving your order by a courier the message with shipping document number, which enables to track your shipping, will be send to you. We also send informative message regarding order processing.
In case of processing order via post – after posting the package we send email with information regarding order processing.
DO YOU SELL WHOLESALE?
Yes. We are able to supply your shop with any amount of our products. We have an individual approach to each order, wholesale too. In case of wholesale orders we consult and estimate production and shipping time. Please contact us via mywoodstar@gmail.com
HOW CAN I PAY FOR MY PURCHASES?
Stripe or PayPal (recommended payment method) - American company that offers payment services enabling companies and individual clients, who own an email address, to send and receive payments via Internet. PayPal operates as a virtual purse.
WHEN WILL MY ACCOUNT BE CHARGED?
We accepts payments via PayPal. Charging in this case is instant. If for some reason order will be cancelled, you will receive full refund.
IS PAYMENT ON IWOODSTORE.COM SAFE?
Safety is for us a priority. All payments on iwoodstore.com are performed with use of the most recent technologies, that give a full guarantee of the best quality of technical service.
WILL MY PERSONAL DATA BE SAFE AND SECURE?
We guarantee full security of personal data. It will remain classified and will not fall into unauthorized hands. You can learn more by reading our privacy policy
HOW LONG WILL ORDER PROCESSING TAKE?
Each order is for us a priority. We process orders within 1-2 working days.
