Returns & Exchange

We’re here to help you, dear customer. It’s easy to reach us, so please feel free to contact us with any questions or concerns you might have.

return process of iwoodstore.com

What is your return/exchange policy?

If you are unhappy with your purchase, you may send it back to us within 30 days and as long as it is in resalable condition, we will refund or exchange your item.

You can send the item back in one of our warehouses located around the World and update us with tracking information via email contact@iwoodstar.com

As soon we received the item back we will refund you in full.

iWoodStore warehouses:

🇺🇸 UNITED STATES

ADDRESS LINE: 27 Merry Lane NP000038436
STATE: New Jersey
CITY: East Hanover
ZIP: 07936
PHONE: 19739476185
WORKING HOURS: Mon - Fri 09:00-17:00

🇬🇧 UNITED KINGDOM

FIRST NAME: NP000038436
STREET LINE 1: Brother Parcel Post
STREET LINE 2: Unit10, PhoenixPark, Parkwood
TOWN: Maidstone
POSTCODE: ME15 9XN
COUNTY: Kent
PHONE: +447926258649
WORKING HOURS: Mon - Fri 09:00-15:00

🇩🇪 GERMANY

STRASSE: Aqua Calida Sp. z o.o. Rauschwalder Str 41 NP000038436
STADT: Görlitz
POSTLEITZAHL: 02826
LAND: Deutschland
TELEFONNUMMER: +4915158413734
ARBEITSZEIT: Mon - Fre 10:00-14:00

🇵🇱 POLAND

IMIĘ I NAZWISKO: Aqua Calida 
ADRES: ul. Karola Miarki 18
ADRES (CD.): NP000038436
PROWINCJA: Dolnośląskie
MIEJSCOWOŚĆ: Jelenia Góra
KOD POCZTOWY: 58-500
KRAJ: Polska
NUMER TELEFONU: +48 531 888 192
GODZINY PRACY: Mon - Fri 09:00-16:00

🇹🇷 TURKEY

FULL NAME: NP000038436
STATE / PROVINCE / REGION: Istanbul
CITY: Zeytinburnu
ADDRESS LINE 1: Maltepe mahallesi Mevlevihane sokak no:4 C BLOK Dukkan:49
STREET: Mevlevihane
APARTMENT NO: 4 C BLOK Dukkan:49
ZIP CODE: 34010
PHONE NUM: +90 212 482 2002
MOBILE NUM: +90 545 511 1103
WORKING HOURS: Mon - Fri 09:00-18:30

🇨🇳 CHINA

ADDRESS LINE: 广东省东莞市洪梅镇洪金路24号顺丰仓储NP国际仓 NP000038436 电话0769-88840964 (Hongmei Town, Hongjin Road)
STATE: 广东 (GuangDong)
CITY: 东莞 (DongGuan)
ZIP: 523000
PHONE: 13023400495
WORKING HOURS: Mon - Fri 09:00-20:00

Please note the following:

  • The item(s) must be returned in the original product packaging and in resalable condition.
  • We will issue a credit to the card used at time of purchase for the original purchase price.
  • If we are not able to accept your Return / Exchange, we will contact you via email or phone.
  • We are not responsible for Returns / Exchanges that may be lost in transit. In the case that complications occur, we apologize in advance.

We want our customers to be happy with our products. We will accept returns or exchanges up to 30 days after purchase for any reason other than the item was damaged by you. The item(s) must be returned in the original product packaging and in resalable condition. Simply, email our customer service team at contact@iwoodstar.com and let them know you would like to exchange/return your item.

Since all of our products are made of wood they can sometimes have natural defects and may not fit properly. In this case, we will gladly send you a new one at no charge.

Can I change or cancel my order once its been placed?

No problem. If your order hasn’t already shipped, we can easily assist you with changing or cancelling. Please email contact@iwoodstar.com and they’ll be willing and able to help you out.

If your order has already been shipped out, we can cancel it through the parcel service. Once we have received the order, the remaining balance of your order will be credited back to your account.

If you want to cancel your order and you have already received it, you must have the order sent back to our warehouse. Once we have received the order, the remaining balance of your order will be credited back to your account.

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